Msccruisesusa Reviews [Apr,2026]: Is It Good for Small Businesses?

Many reviewers report negative experiences with customer service, citing rude staff, unhelpful responses, and long wait times for assistance. Several customers mention difficulty resolving issues and receiving refunds, leading to frustration and dissatisfaction. One reviewer stated, "The customer service is worst than anything I’ve ever experienced anywhere with any customer service."

A significant number of reviewers express disappointment with the food quality, describing it as bland, repetitive, and often cold. Some mention limited choices and subpar ingredients, leading to an overall negative dining experience. One reviewer said, "The food was so poor, the staff so so rude."

Several reviewers complain about overcrowding on the ships, leading to long queues, difficulty finding seating, and a generally unpleasant atmosphere. This issue is particularly pronounced during peak season and in popular areas like the buffet. One reviewer stated, "The ship is over crowded, it cannot cope with the amount of passengers it has, meaning long queues for things eg at customer services, disembarking etc and not enough seats."

Multiple reviewers report unexpected charges on their bills and difficulties resolving billing issues with customer service. Some mention automatic gratuities and mandatory donations that were not clearly disclosed during booking. One reviewer mentioned a "Mystery charge on your bill from day 1. Turns out it's an automatic $17 per day charge for guest services."

Some reviewers praise the friendliness and helpfulness of the staff, particularly in specific areas like the bars and restaurants. These positive experiences often contrast with negative comments about customer service in other areas. One reviewer said, "The workers went over and above to make us happy very helpful pleasant and easy to approach".

Several reviewers mention issues with the ship's condition and cleanliness, including dirty cabins, worn-out facilities, and even reports of pests. These issues detract from the overall cruise experience and raise concerns about hygiene. One reviewer stated, "MSC seaside ship had RATS crawling in the walls of cabin."

A few reviewers highlight the quality of the entertainment, particularly the shows and performances. This is often cited as a redeeming quality amidst other negative experiences. One reviewer said, "Entertainment was Spectacular all 6 shows."